Country List On Searching Customer From Opportunity Contains Old And Undesired Values (Doc ID 2206958.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Opportunities

ACTUAL BEHAVIOR
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When searching for a Customer from the Opportunity, the country list is much longer than the list of countries implemented. This list contains undesired values which needs to be removed.

EXPECTED BEHAVIOR
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Values that have been removed should not be seen in the Customer LOV

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Application/SUI using any user Admin etc
2. Click on Opportunity Icon
3. Click on any Opportunity record(Opportunity Name)
4. Click on the Customer Field(OOTB Dynamic Choice List) drop down arrow to search for Customer. [If customer is already associated, then click on 'x' (Remove) icon beside Customer Field to remove the existing Customer].
5. Click Search and Upon clicking on Search a new Page Opens up[Select: Customer screen] which has search parameters.
6. In the Select: Customer screen clicking on the arrow to the right of country; shows list of countries as a drop down which includes old countries and countries which aren’t implemented.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are seeing Country values that should not be in the Customer LOV.

Cause

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