Publish Post Failure Due to Error: "Undefined Method 'gsub' for Nil:NilClass"

(Doc ID 2206984.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Publish

Unable to publish posts due to error provided.


undefined method 'gsub' for nil:NilClass

The issue can be reproduced at will with the following steps:

When publishing to Facebook, user creates the post content, includes the link (image is automatically pulled along with meta information), and publishes to the newsfeed.

The issue has the following business impact:
Due to this issue, users cannot publish posts an anticipated.


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