Publish Post Failure Due to Error: "Undefined Method 'gsub' for Nil:NilClass" (Doc ID 2206984.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

Unable to publish posts due to error provided.


ERROR
-----------------------

undefined method 'gsub' for nil:NilClass


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

When publishing to Facebook, user creates the post content, includes the link (image is automatically pulled along with meta information), and publishes to the newsfeed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish posts an anticipated.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms