Blank Tabs, Unresponsiveness, Perpetual Processing Wheels, User Unexpectedly Logged Out While Actively Working in a Cloud Hosted environment. (Doc ID 2208196.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Primavera Unifier Cloud Service - Version 16.1.0.0 to 16.1.0.0 [Release 16.1]
Information in this document applies to any platform.

Symptoms

On Unifier : version 16.1.5.0

The customer has been reporting problems with performance ever since their update/upgrade to version 16.1.0.0.

E.g., performance degradation, mysterious login screens populating the logs, processing wheels that will hang for an hour when doing a task and when abandoned and re-triggered complete within a few seconds, sudden and without warning no response what-so-ever, and the likes.

Cause

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