Last updated on MARCH 22, 2017
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.
On : NA version, Engage
Usernames do not appear the same on direct/private messages in Engage as they do on Facebook's native private message dashboard.
Why is SRM not showing the username of the user who responded natively on behalf of the company Facebook page to messages from customers?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms