Usernames on Facebook Posts Do Not Match Username in Engage Dashboard on Private Messages (Doc ID 2208554.1)

Last updated on MARCH 22, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

On : NA version, Engage

Usernames do not appear the same on direct/private messages in Engage as they do on Facebook's native private message dashboard.
Why is SRM not showing the username of the user who responded natively on behalf of the company Facebook page to messages from customers?

Solution

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