The Agent Console Stops Launching Midway Through the Process (Doc ID 2208784.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

When the user clicks on the agent console application either via the url or a desktop icon, Java comes up, then the application loads a bit, then an icon pops up like normal on the icon bar, however agent console password input box does not appear.  There are no error messages.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms