Notification Not Received By Recruiter When A Candidate Is Endorsed

(Doc ID 2208791.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Taleo Social Sourcing Cloud Service - Version 15A and later
Information in this document applies to any platform.

Symptoms

Recruiters are not receiving endorsement messages.

ACTUAL BEHAVIOR
---------------
Recruiters are not receiving endorsement messages.

EXPECTED BEHAVIOR
-----------------------
When the group/shared email is not used and the 'Notify Recruiter of Endorsement' email is select, the Recruiter should receive the notification.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to: configuration > Messaging > Endorsement notifications
2. Toggle on 'Notify Recruiter of Endorsement'
3. Do NOT toggle on 'Send to common email address'

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, individual recruiters are not receiving the notification.

Cause

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