Fusion Global HR: Convert Pending Worker Produces Error But Transaction Processes (Doc ID 2208816.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Human Resources

Convert Pending Worker produces error but transaction processes

Some users since the R11 upgrade are seeing a series of error messages when they convert Pending Workers to Employees.
The system displays a message the transaction was submitted, but over top of that appears a message that an application error has occurred. After the user clicks OK, another message appears with an ADF_FACES error.
The most recent was approximately 9:45 EDT; several others happened around 5:27 AM EDT, 5:17 AM EDT and 5:07 AM EDT.

ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #3

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator -> New Hire
2. Convert Pending Worker and submit
3. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, cannot convert pending worker.

Cause

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