R11 Upgrade Smart Nav Phone Number Showing Cell Not A Work Number (Doc ID 2208856.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Global Human Resources

ACTUAL BEHAVIOR
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R11 Upgrade Smart Navigation Phone Number showing Cell not Work Number

It will show the work cellphone instead of the work phone for employees that have it. Checked personalizations and didn’t identify a solution. This should always be work phone if that is available. The work phone shows in the directory since it is marked as primary however clicking open the smart card reflects cell phone.
System should display correct phone number

Cause

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