New Engage Platform - Adding Sentiment to messages (Doc ID 2208948.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

The user is unable to manually assign sentiment label to a post. On trying to do so, there is an warning message & the action is not performed.
The behavior happens only when the account has Sentiment enabled for Engage.


ERROR
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This word has been reserved for Sentiment labels. To create a manual label choose a different word.




STEPS
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The issue can be reproduced at will with the following steps:
1. Get Sentiments enabled for Engage in the Account
2. Go to new Engage platform
3. Open any message
4. Apply a label to the message.
5. Choose the Label as "Positive" or "Negative".
There will be a warning message on the Top Right saying that the word has been reserved for Sentiment labels.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot apply manual sentiments

Cause

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