Unable To Create Adjustments On Credit Memos From Review Customer Accounts
(Doc ID 2209125.1)
Last updated on FEBRUARY 14, 2024
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
Review Customer Accounts -> "Adjust" button is greyed out when selecting a transaction with a class of "credit memo" . It works fine for transaction class of "invoice".
STEPS
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The issue can be reproduced at will with the following steps:
1. Home>Receivables>Billing>Review Customer Accounts.
2. Search for customer account number NNNNNNN.
3. Expand Activities to include all transactions for all dates.
4. Look for Credit memos
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |