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Unable To Create Adjustments On Credit Memos From Review Customer Accounts (Doc ID 2209125.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION
==================
On 11.1.11.1.0 in Production:
Review Customer Accounts -> "Adjust" button is greyed out when selecting a transaction with a class of "credit memo" . It works fine for transaction class of "invoice".

EXPECTED BEHAVIOR
-----------------------
Adjust button should be available for credit memos

STEPS
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The issue can be reproduced at will with the following steps:
1. Home>Receivables>Billing>Review Customer Accounts.  
2. Search for customer account number NNNNNNN.
3. Expand Activities to include all transactions for all dates.
4. Look for Credit memos

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot review and created adjustments from Review Customer Accounts

Cause

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In this Document
Symptoms
Cause
Solution
References


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