Duplicate Users Created on CPQ Cloud when Synchronizing New Users from Salesforce (Doc ID 2209273.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When syncing new users from Salesforce (SFDC) to CPQ Cloud, duplicate users are created on CPQ Cloud occasionally. This issue creates problems with users logging into websites through SFDC. Users get a login screen after attempting to edit a quote and are not allowed to work in CPQ Cloud.

Cause

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