Account Import Update Fields Not Working (Doc ID 2209329.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Customer wants to update 500+ accounts.
Update includes a new field and an existing field.

Customer created the new field in the Test pod.
Import was successful in test.

Customer repeated steps in Production pod.
Import activity completes with few exceptions
Updates are not working.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update 500+ accounts accurately.

Cause

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