SSO: Authentication Hangs (IDP Initiated URL)

(Doc ID 2209528.1)

Last updated on DECEMBER 13, 2016

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 15A and later
Information in this document applies to any platform.

Symptoms

Taleo seems to "hang" when a user attempts to connect to the zone via an "IDP-initiated URL" for the SSO (Single Sign-On) authentication. Symptoms include:

the user does not experience any error but the webpage remains blank and Taleo does not load.
if the user clears the URL from the Web browsers address bar and enters ZONENAME.taleo.net, Taleo loads with the User logged in (authenticated).

Changes

The end-user clicks on a client portal or similar that takes the user to their Taleo zone and the zone is configured with the client's system to work together for Single Sign-On.

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms