When Links are Clicked the Page Does not Reload to the Top of the New Page (Doc ID 2209546.1)

Last updated on DECEMBER 19, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On clicking links the page randomly loads at different parts of the new page when it should go to the top of the new page.
It appears that each event is random, sometimes it loads at the middle of the new page, other times the location never changes and stays at the bottom of the page but on the new page. This is happening intermittently and in all environments.


Step to Reproduce:-

  1. Go to any of the below instances (where XXX is your environments details):
    https://ccstore-test-XXX.com
    https://ccstore-stage-XXX.com
    https://ccstore-prod-XXX.com
  2. Click on a link -> i.e. Gift Personalization
  3. Then click on another link -> i.e. Employment Opportunities
  4. Then click on another link -> i.e. Gift Wrap
  5. Then click on another link -> i.e Gift Personalization again


You can run similar tests to reproduce the issue.

Cause

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