Topic Routed to Engage Not Pulling in Messages to Engage (Doc ID 2209655.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
---------------
A topic routed to Engage is not pulling in messages and sending to Engage as anticipated.

EXPECTED BEHAVIOR
-----------------------
Messages are expected to appear in Engage for routed topic from listen

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Listen
2. Listen topic shows recent messages when click on analyze and see the preview of messages
3. Navigate to Engage and filter from channel routed from listen.
4. No messages are seen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot monitor routed topic in engage.

Cause

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