Unable To Update Account Site When Accounts have Multiple Dunning Sites.
(Doc ID 2209685.1)
Last updated on FEBRUARY 10, 2025
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Customer Data
Unable to Update Account Site
We have loaded the Customer's Account and Site data using FBDL and Webservices, there has been no error while loading the customers.
But, when we update a Customer Site record, it fails to save and prompts for following error
ERROR
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An account site with this usage already exists. Enter a unique usage (HZ-120048)
STEPS
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The issue can be reproduced at will with the following steps:
1. navigator - manage customers
2. query any customer , eg A10610
3. click on any site eg B07012 and change value of any field, eg DFF "Legacy Template Number"
4. Click “Save” and the error pops up
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot update a Customer Site record
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |