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Unable to Login via Oracle Documents Cloud Mobile Client after Identity Domain Change (Doc ID 2209769.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.

Symptoms

When setting up the connection in the Mobile Documents Client and entering the Service URL, the wrong (old) Identity Domain will be auto-populated and authentication fails.  Even after correcting the Identity Domain, and logging in, a generic error is then displayed saying 'An error has occured".

Changes

 Identity Domain change was initiated by the customer.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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