My Oracle Support Banner

Unable to Login via Oracle Documents Cloud Mobile Client after Identity Domain Change (Doc ID 2209769.1)

Last updated on SEPTEMBER 12, 2019

Applies to:

Content and Experience Cloud Service - Version N/A to N/A
Content and Experience Cloud Classic - Version 18.1.2 and later
Content and Experience Cloud - Version N/A and later
Information in this document applies to any platform.


When setting up the connection in the Mobile Documents Client and entering the Service URL, the wrong (old) Identity Domain will be auto-populated and authentication fails.  Even after correcting the Identity Domain, and logging in, a generic error is then displayed saying 'An error has occured".


 Identity Domain change was initiated by the customer.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.