Need To Capture Replies To Dunning Emails Functionality (Doc ID 2209833.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

Need the following functionality:

When a customer replies to a dunning email, need to capture the reply and maintain a conversation history in Oracle. How this can be done ?
 

Solution

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