My Oracle Support Banner

Images Do Not Display on Storefront; OCC Default "GenericSku" Image Appears Instead (Doc ID 2209947.1)

Last updated on JUNE 15, 2022

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.


After uploading and publishing images to the storefront, one or more of the images do not show. Instead, the default OCC "Generic SKU" image shows. a similar example of this image is as follows:

When this happens, you may notice an HTTP "429" error in the browser console.

In addition, if any of the remaining images for a page do load, the loading tends to be very slow.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.