Single Sign-In For Sales Cloud App And OSN App Not Working (Doc ID 2210258.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Mobile Sales App

When attempting to log in to the mobile app,
the following error occurs.

ERROR
-----------------------
Authentication Failure
ORAIDMOBILE-5: The user cancelled login operation


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open mobile app
2. Attempt to log in using SSO credentials
3. Error message comes up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log in to the mobile app using SSO.

 

Cause

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