Intermittent Windows Error After Uninstalling Outlook "C:\Users\<user>\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Bin\LFS\Diagnostics.js"

(Doc ID 2210321.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

Error Message in Outlook - Can not find script file

The CRM desktop application for outlook has been removed from the user's computer, but still user is getting this message:

Can not find script file
"C:\Users\Sjuhola\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Bin\LFS\Diagnostics.js"

OSC for Outlook plugin is not installed on her computer.

 



ERROR
-----------------------
"C:\Users\Sjuhola\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Bin\LFS\Diagnostics.js"

STEPS
-----------------------
The issue cannot be reproduced at will. After user uninstalled plugin, there is some residue.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user keeps getting this prompt which is annoying.

Cause

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