Oracle Live Help On Demand: How Do I Allow Agents To Forward E-mails to Other Departments? (Doc ID 2210338.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

When users will open an e-mail and click the 'Forward' button, why are no e-mail addresses populated for forwarding in the 'Forward Selected Queue Messages' popup?
 

Solution

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