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Deleting Trusts (Doc ID 2210344.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

An employee who added her child as a Trust in error. In attempting to delete the Trust the below error message is received. All other Contacts have been deleted successfully.

ERROR
-----------------------
"You cannot delete a parent record when child records exists"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add child as a trust in the system.
2. Attempt to delete the contact afterwards.
3. Receive the error.

BUSINESS IMPACT
-----------------------
Unable to remove the contact record appropriately.

Cause

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In this Document
Symptoms
Cause
Solution
References


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