No Data is Displayed for Opportunity Reports in Mobilytics

(Doc ID 2210811.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Fusion Mobilytics Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Functionality

ACTUAL BEHAVIOR
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No data is displayed in Mobilytics

None of the users are able to login to Mobilytics. User has sales rep as direct subordinates and sales rep users have sales data. Still no data is present in application.

EXPECTED BEHAVIOR
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Subordinates sales data should show in Sales Manager dashboard in mobilytics

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Mobilytics

2. Users do not see any data in any of the reports except Newbie reports

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, sales manager user cannot see any data in mobilytics

Cause

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