"Access restricted" is received when clicking the "Download File" button in the P6 Professional "Job Status" window, when also logged into P6Web using a Google Chrome browser. (Doc ID 2211178.1)

Last updated on DECEMBER 06, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Primavera P6 Professional Project Management - Version 16.1.4.0 to 16.1.4.0 [Release 16.1]
Information in this document applies to any platform.

Symptoms

When attempting to click the "Download File" button in the "Job Status" window, via P6 Professional, while logged into P6Web using a Google Chrome browser, the following error is received:

ERROR

"Access restricted"

ADDITIONAL

When logged into P6Web using Internet Explorer or Firefox, the file can be downloaded successfully.

Cause

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