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Manage Mobile SMS Keyword remains "Inactive" after program setup. (Doc ID 2211392.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]
Information in this document applies to any platform.


Customer created a SMS keyword called "EMAIL" with keyword type "Custom". They set this keyword in a Program with the functionality SMS Received Event, but the Keyword does not seemed to change status to "Active", leaving the Program without effect.


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