Error: "You are not Authorized to Run Prime. Contact Your Administrator." When trying to Login to Prime. (Doc ID 2211660.1)

Last updated on DECEMBER 07, 2016

Applies to:

Oracle Primavera Prime Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Error message when trying to Login to Prime.

ERROR
-----------------------
"You are not authorized to run Prime. Contact your administrator."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch Prime website.
2. Try to login and get error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms