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Oracle Fusion Benefits: Need to Have Life Events in Manual Status Deleted (Doc ID 2211745.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

The customer has 576 employees that had the Age Changed LE triggered into Manual status. The created by field is blank so am not sure how it got created. The customer needs to delete the Age Changed life event as of 01/01/2016 in manual status.

EXPECTED BEHAVIOR
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The events should not be in Manual status.

STEPS
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The issue can be reproduced at will with the following steps:
1. Age Change life events are triggered.
2. Events are set to manual status.
3. When trying to process other life events, not events are triggered.

BUSINESS IMPACT
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No other life events can be triggered.

Cause

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In this Document
Symptoms
Cause
Solution


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