Oracle Documents Cloud Service: Unable To Synchronize Cloud Content - Virus Scan Prevents Synchronization (Doc ID 2211845.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 to 14.1.0.0.0
Information in this document applies to any platform.

Symptoms

Desktop synchronization fails with the following error:

 "Unable to download to the server  . . .  Failed to send a request to the server because no response was received within the time allowed.  The server takes a long time to process the request or connection to the server is slow. This may be a temporary problem,  a new attempt may resolve it"

 



Cause

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