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Oracle Documents Cloud Service: Unable To Synchronize Cloud Content - Virus Scan Prevents Synchronization (Doc ID 2211845.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Oracle Documents Cloud Service - Version to
Information in this document applies to any platform.


Desktop synchronization fails with the following error:

 "Unable to download to the server  . . .  Failed to send a request to the server because no response was received within the time allowed.  The server takes a long time to process the request or connection to the server is slow. This may be a temporary problem,  a new attempt may resolve it"



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