Inactive E-mail Display In The UI (Doc ID 2211889.1)

Last updated on DECEMBER 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Inactive E-mail display in the UI

Ran an import to Delete an Email. Import is successful.
But E-mail is still displayed for the Account.


EXPECTED BEHAVIOR
-----------------------
Inactive Email should not be displayed in Account UI


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to see Inactive Email Is in UI

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms