Not Able To Show Additional Fields Information in Opportunity Contact Search Results (Doc ID 2212183.1)

Last updated on DECEMBER 08, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

We are not able to show additional fields information in Contact Search result

ACTUAL BEHAVIOR
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User wants to add contacts to Opportunity but unable to identify the correct contacts due to same name.
When user search for contacts under opportunity, he is getting duplicate contact names , so User is not able to find which contact he need to add for an opportunity. For that customer needs to add few more fields to identify which contact user need to add. Customer wants to know how to show additional fields in the search/add form

EXPECTED BEHAVIOR
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Customer should be able to customize the fields displayed for the contacts in order to identify between similar contacts

STEPS
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The issue can be reproduced at will with the following steps:
1) Login to mobile Application
2) Click on Opportunity Object
3) Open one opportunity
4) Navigate to Contacts Tab
5) Click on add contact
6) Search for Contact
7) We will get the contacts, there we need to show some extra fields information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot identify correct contacts to add to opportunity

Cause

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