The Custom Logo Is Not Updating In Correspondence Emails (Doc ID 2212393.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15B and later
Information in this document applies to any platform.

Symptoms

On : 15B version, Recruiting Administration

ACTUAL BEHAVIOR
---------------

The previous company logo is still showing in a correspondence after a new logo has been uploaded and saved in Custom Correspondence configuration.

EXPECTED BEHAVIOR
-----------------------
The newly uploaded logo should be showing on email correspondence.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to the job submission for the candidate
2. Click Send Correspondence
3. Choose a template
4. Preview the message
5. Note that the old logo is still showing


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the newly uploaded logo is not showing.

Cause

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