Chat Session Will Not Transfer (Doc ID 2213108.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

On : NA version, Agent Console

Chat transfer issue

The chats can not be transferred to a queue even if the agents are available. The pop-up window indicates the queue is unavailable.
 

Solution

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