Chat Session Will Not Transfer
(Doc ID 2213108.1)
Last updated on MARCH 02, 2017
Applies to:Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.
On : NA version, Agent Console
Chat transfer issue
The chats can not be transferred to a queue even if the agents are available. The pop-up window indicates the queue is unavailable.
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