Role Approval Routing Is Being Received by Multiple Resources Despite the Values Selected for the Approval Identification Tag in Instantis EnterpriseTrack (Doc ID 2213684.1)

Last updated on APRIL 04, 2017

Applies to:

Instantis EnterpriseTrack - Version 16.1.2.0 and later
Instantis EnterpriseTrack Cloud Service - Version 16.1.2.0 and later
Information in this document applies to any platform.

Symptoms

Approval routing rules are ignoring the Approval ID Tag selection made by users, and are sending approvals to multiple users and incorrect users. Any resource that is configured to approve the Role, regardless of if they have the correct Approval ID Tag assigned, are having the Role Approval routed to them.

Changes

 

Cause

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