Error: "Cannot start the application. Contact the application vendor for assistance." When Attempting to Install the P6 Professional ClickOnce Application
(Doc ID 2213790.1)
Last updated on SEPTEMBER 09, 2020
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 188.8.131.52 and later
Information in this document applies to any platform.
Primavera P6 Enterprise Project Portfolio Management
When attempting to install the P6 Professional ClickOnce software from the Cloud jump page, the following error occurs:
Below is a summary of the errors, details of these errors are listed later in the log:
Activation of https://p6.oracleindustry.com/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
Exception occurred during store operation.
The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
Staging of a component file (P6Files\.dll) did not succeed.
STEPS TO DUPLICATE
The issue can be reproduced at will with the following steps:
1. Go to the Cloud jump page
2. Click install P6 Professional
3. Download the setup.exe
4. Once download completes, the error message is observed
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