Error: "Cannot start the application. Contact the application vendor for assistance." When Attempting to Install the P6 Professional ClickOnce Application (Doc ID 2213790.1)

Last updated on DECEMBER 20, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Primavera P6 Enterprise Project Portfolio Management

When attempting to install the P6 Professional ClickOnce software from the Cloud jump page, the following error occurs:

ERROR SUMMARY
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Below is a summary of the errors, details of these errors are listed later in the log:

Activation of https://p6.oracleindustry.com/p6professionalcloud/x64/P6Professional.application resulted in exception. Following failure messages were detected:
Exception occurred during store operation.
The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
Staging of a component file (P6Files\.dll) did not succeed.


STEPS TO DUPLICATE
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The issue can be reproduced at will with the following steps:
1. Go to the Cloud jump page
2. Click install P6 Professional
3. Download the setup.exe
4. Once download completes, the error message is observed

Cause

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