How Received Messages are Calculated for Engage Messages in Social Station (Doc ID 2213843.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Why does the received message number not match read messages plus unread messages? Can SRM support explain how this is calculated?
 

Solution

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