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Oracle Fusion Benefits: Unable to Process a Life Event for an Employee (Doc ID 2213941.1)

Last updated on APRIL 06, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a Life Event for one employee, an error is being given causing the event to not be processed.

This appears to have occurred following a Reinstatement for the employee.

ERROR
--------
No potential life events were found for evaluation. (BEN-990374)
If this is an unexpected result, review the person life events to confirm the date and existence of potential life events for this person.


STEPS
--------
The issue can be reproduced at will with the following steps:
1. Process a reinstatement for the employee.
2. Create a new event for the employee.
3. Process events and receive the error.

BUSINESS IMPACT
-----------------------
Events cannot be processed for this employee.

Cause

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In this Document
Symptoms
Cause
Solution


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