Discounts Field In Outlook Is Not Being Updated Correctly (Doc ID 2214072.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
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Discounts are not calculated correctly in Outlook and total Opportunity amount is mixed up and best case field also


STEPS
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The issue can be reproduced at will with the following steps:

added a product with quantity, price, and discount ==> Discounts are not calculated correctly in Outlook and total Opportunity amount is mixed up .

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see correct data .

Cause

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