Users Unable to Tag Pages When Creating Post (Doc ID 2214121.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Publish

ACTUAL BEHAVIOR
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User unable to tag other pages in the Create a Post preview dashboard.

EXPECTED BEHAVIOR
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Tagging should include brackets that allow to tag properly.

STEPS
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The issue can be reproduced at will with the following steps:
Visit Publish > Create Post > Select Stream (Facebook) > Create Content > Tag in Preview screen > Tags but does not include brackets initially, user has to go back and re-select so that brackets for proper tagging are applied.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot tag through SRM.

Cause

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