User Receives "Oops" Error When Attempting to Access SRM Outside of Home Page (Doc ID 2215210.1)

Last updated on JANUARY 05, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Publish

SRM site unavailable.

User visits SRM, sees the home screen, but when clicking to Engage, Publish or another area of the platform, is taken to this page:

"Oops

Looks like an error has occurred. Don't worry, this problem has been logged and we are looking into the issue.

Please try refreshing the page, but if the problem persists, contact our Oracle support team for help."

ERROR
-----------------------
"Oops

Looks like an error has occurred. Don't worry, this problem has been logged and we are looking into the issue.

Please try refreshing the page, but if the problem persists, contact our Oracle support team for help."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Log into SRM > Navigate to Publish or Engage or Content and Apps > Receive Error when page resolves.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access SRM.

Cause

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