Post Grid Shows "Error Publishing" for LinkedIn Post but Published to LinkedIn (Doc ID 2215800.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : N/A version, Publish

Post grid shows "Error Publishing" for LinkedIn post but was published to LinkedIn

Grid error message does not match post status.

ERROR
-----------------------

"Error Publishing"

STEPS
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The issue can be reproduced at will with the following steps:
Visit Publish > see post in grid > "Error Publishing" message in grid > visit LinkedIn > post is available: http://www.evernote.com/l/AeJCg5x6qvFIm63oWazYMdju64dOJBInloQ/

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on grid for publishing success.

Cause

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