How to Enable all OSC users to have access to edit and view contacts of type Customer regardless of contact owner (Doc ID 2215870.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

How to enable all OSC users to have access to edit and view contacts regardless of contact owner.
OOTB roles for Sales Representative, Sales Manager, and Sales VP are not setup this way.

Solution

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