Engage: Unable To View Unpublished Posts In Hidden Folder (Doc ID 2215884.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : NA version, Engage

ACTUAL BEHAVIOR
---------------
Unable to View Comments on Unpublished Posts in Engage

Checked that option is marked for the comments on Unpublished Posts to be routed to hidden folder in Engage.


EXPECTED BEHAVIOR
-----------------------
Unpublished Post would show in the hidden folder.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Bundle
2. Navigate to Engage
3. Check Hidden Folder.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot monitor unpublished posts.

Cause

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