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Unable To Add Custom Template To Benefit Extract Process (Doc ID 2216241.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When attempting to customize the Benefits Extract, there does not appear to be a way to do this.

EXPECTED BEHAVIOR
-----------------------
Benefits Extract should able to be customized.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to benefits extract
2. Attempt to customize through .rtf or BI template
3. Cannot find a way to customize this.

BUSINESS IMPACT
-----------------------
Benefits extract cannot be customized.

Cause

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In this Document
Symptoms
Cause
Solution


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