Error: "Export Failed. Out Of Memory" When Exporting a Project to Excel (XLSX) From P6 Professional

(Doc ID 2216867.1)

Last updated on APRIL 17, 2018

Applies to:

Primavera P6 Professional Project Management - Version 16.2.0.0 to 16.2.1.0 [Release 16.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 to 16.2.1.0 [Release 16.2]
Information in this document applies to any platform.

Symptoms

When exporting Activity Relationships from a large Project, PM.exe will consume all memory resources quickly and throw the Out Of Memory error. Eventually, the export process will be terminated due to the Out Of Memory error.

ERROR
-----------------------
Export Failed. Out Of Memory
Please contact your administrator to correct the problem.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Open a large Project.
  2. File, Export, XLSX.
  3. Select Activity Relationships.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export Activity Relationships to spreadsheet.

Changes

 

Cause

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