Eloqua Profiler And Eloqua Engage Links In The Lead Object Are Not Working

(Doc ID 2217559.1)

Last updated on DECEMBER 23, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, CX Integration

When attempting to access Eloqua Profiler and Eloqua Engage from Oracle Sales Cloud (OSC), the following error occurs.

An error has occurred

Replication Steps
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Go to Leads application
3. Edit any existing Leads
4. Click on either the Eloqua Profiler or the Engage link

The issue has the following business impact:
Due to this issue, users cannot view Eloqua Profiler and Engage from OSC


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