When adding a sub account to account, the URL and Primary Address fields under Customer Basic Information section are changing (Doc ID 2217660.1)

Last updated on JANUARY 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When adding a sub account to account, the URL and Primary Address fields under Customer Basic Information section are changing.

EXPECTED BEHAVIOR
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Expecting these two fields to remain unchanged.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigator > Sales > Customer > Manage Customer
3. Search for account and edit
4. Customer Basic Information is wrong: URL and Primary Address changes

Cause

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