ER - Rejected Keyword still picked up in messages' subject (Doc ID 2218064.1)

Last updated on DECEMBER 27, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

ACTUAL BEHAVIOR
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Reject keyword "momo" was added into Reject Keywords, but it is not filtering out messages which contain the term "momo" in the subject.

EXPECTED BEHAVIOR
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Messages should not be picked up by Topic if a rejected keyword is present in the message subject or body.

STEPS
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The issue can be reproduced at will with the following steps:
a. LISTEN & ANALYZE -> Dashboard -> TOPICS (HTC) -> SUMMARY
b. Click one of a point in the ACTIVITY line chart to launch Mentions list window
c. In All Mentions tab, can export the data from "Export to CSV" icon at the top-right corner
d. exported file contains term "momo" in subject field.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Messages, which contain "momo" term, are often the advertisement which doesn't related with our topic.
If can't be filtered, will be counted into our quota and impact the follow-up analysis.

Cause

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