Unable To Apply On Account Credit Memo To Open Invoices.

(Doc ID 2218345.1)

Last updated on DECEMBER 28, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Receipts

ACTUAL BEHAVIOR
---------------
Trying to open credit memo transaction XXXXX. Select the hyperlink to XXXXX and a completely different customer transaction opens. This happens no matter what credit memo is selected.

EXPECTED BEHAVIOR
-----------------------
The correct credit memo transaction number should open up

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Receivables
2. Click On-Account Credit Memos tab in the Receipts and Credit Memos section
3. Select Transaction Number

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select credit memo transaction number.

Cause

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