Duplication Identification Process Error "Data quality server is disabled for the batch" (Doc ID 2218506.1)

Last updated on DECEMBER 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

Duplication Identification Process error

Customer ran Duplication Identification process.
Process failed with error.


ERROR
========================================
JBO-29000: Unexpected exception caught: java.lang.RuntimeException, msg=The data quality server failed to process the request.
Check the data quality server log file for more information.
Data quality server is disabled for the batch.: The data quality server failed to process the request.
Check the data quality server log file for more information.
Data quality server is disabled for the batch.


STEPS
========================================
The issue can be reproduced at will with the following steps:
1. Navigator > Duplicate Identification
2. Create and run new batch
3. Error occurs


BUSINESS IMPACT
========================================
The issue has the following business impact:
Due to this issue, users cannot complete the batch.

Cause

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